Return to

Can I return my product (s) to

Yes, that's possible! If you have to return a product, that is of course never fun. There may be several reasons why you don't want to keep a product. Although there is no obligation, we are very curious as to why you choose to return a product. That can again provide us with a learning opportunity and improve our customer service! Therefore please do not forget to give us the reason why in the return form. Thanks in advance for this! We want the return of your purchase to be easy. And that's why you can read all the information you need about returning here. This way you'll know exactly what to do.

Rules for returns

There are a number of rules that we would like to inform you about. If you want to return a product, make sure that you inform us of this within 14 days of receiving the products. After the notification, you have 14 days to return the product to us. The costs for returning the product are for you.

Return address Returns
Hazelaarstraat 9
9741 KP Groningen

TIP! Most products (with the exception of the Criminal Identifier) ​​fit through the letterbox, so choose a letterbox package that is often a lot cheaper.

When will I get my money back? And how much?

We want you to have your money back quickly, so within 14 days or on the day of the returned product, we will refund the full purchase amount plus shipping costs to your account.


Ordered or received a wrong product?

It can, of course, happen that a mistake is made. That is of course not the intention, but making mistakes remains human and luckily there are still people working at If a mistake has been made, please contact us. We will first look at where the error came from, what happened, and then we'll look at a solution together.

Received a broken product!

That is not the intention! We want you to be able to protect yourself with our products, so it is not handy if you receive a broken product. Also at that time, please contact us and we will look for a solution together.

Ordered too much!

It is possible that you have ordered too many products, that you simply overlook the price or the number of items. If that happens to you, just contact us.